Shipping and Easy Returns

DELIVERY TIMES AND SHIPPING PRICES

Shipping is free on all orders!

Your order will be shipped in approximately 48 hours.

However, during peak periods, order processing may be delayed.

Once your package has been shipped, you will receive a confirmation email. This email will not only confirm that your package has been shipped, but will also tell you how to track your package. If you don't find the email, try looking in your SPAM folder.

In case of a production delay, you can cancel your purchase free of charge.

For orders from countries outside the EC, customs charges are the responsibility of the customer.

To receive support on your order contact us at info@sustainablebrands.it

Returns and Refunds

Within 30 days of delivery of the products it is possible to proceed with a request for return and refund, the request must be sent to the following address: info@sustainablebrands.it.

In the request it is necessary to specify in the subject: RETURN and order number; it is also necessary to specify for which items the return is being requested.
Once confirmation is received, the address to which to make the return and to which to send the shipment will be provided.

As soon as we receive the goods, an invoice will be issued and delivered to you via the contact email. discount coupon of equal value to the purchased goods (INCLUDING return shipping costs). This discount coupon can be used to place the order again with the correct size, or for a future purchase on the site.

To apologize for the inconvenience, we will also send a 10% discount code for future purchases on the site.

Finally, we remind you that the item to be returned must be in the same condition in which it was shipped, otherwise the return will not be accepted.